Privacy Policy
Effective date: March 26, 2026
1. Introduction
Charleston Dock Doctors LLC (“we,” “our,” or “Company”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect personal information we obtain through our website (https://www.charlestondockdoctors.com), services, and communications (including SMS/text messaging).
2. Information We Collect
We collect information you provide and information collected automatically:
Information you provide directly:
– Contact details: name, phone number, email, mailing address, job site address.
– Project & property information: measurements, scope details, photos, permit documents.
– Payment information: when you make payments (we may use third-party processors; we do not store full card data).
– Messages & communications: emails, texts, and messages you send to us.
Information collected automatically:
– Device and browser information, IP address, cookies and similar technologies, usage data, and analytics.
3. How We Use Your Information
We use data to:
– Provide and personalize our services (estimates, proposals, scheduling).
– Communicate about your project (via email, phone, SMS).
– Process payments and invoices (including QuickBooks or JobNimbus integrations).
– Send service updates, appointment reminders, payment reminders, and review requests.
– Comply with legal obligations and protect our rights.
– Improve our website and services (analytics).
JobNimbus & third-party providers: We use third-party service providers (for example JobNimbus for CRM, QuickBooks for accounting, and payment processors). These providers process data on our behalf under contract.
4. SMS Communications
If you provide your phone number, you consent to receive text messages from Charleston Dock Doctors for purposes such as appointment reminders, project updates, estimate coordination, scheduling, and customer support. Message and data rates may apply. Message frequency may vary depending on your project and interactions. You may opt out at any time by replying **STOP** to any message. For help, reply **HELP** or contact **info@charlestondockdoctors.com** or call **(843) 224-2653**.
Consent collection: Phone-collection forms will contain an unchecked checkbox requiring explicit consent that includes the purposes of texting and opt-out instructions. We record the date/time and the consent text for compliance.
Do-Not-Contact: We maintain a Do-Not-Contact list and process opt-outs promptly. JobNimbus and our messaging vendors will honor STOP replies and the internal Do-Not-Contact flag.
5. Sharing & Disclosure
We do not sell your personal information. We may share data with:
– Service providers that perform services for us (CRM, payments, analytics).
– Legal and regulatory authorities where required.
– Successors in case of business transfers (merger/acquisition).
When we share with third parties, we require them to protect personal information consistent with this policy.
6. Third-party Services
We use third-party services including, but not limited to, JobNimbus (CRM), QuickBooks (accounting), payment processors, and analytics providers. Those services have their own privacy practices — we require contractual safeguards and process controls to protect your personal data when transfers occur.
7. Cookies & Tracking
We use cookies and similar technologies for site functionality, analytics, and marketing. You can configure browser settings to block cookies, but this may affect site functionality.
8. Data Retention & Security
We retain personal information only as long as necessary for the purposes described and to comply with legal obligations. We implement reasonable administrative, technical, and physical safeguards to protect your personal information. If a breach occurs we will follow applicable law, including notification, where required.
9. Your Rights
Subject to applicable law, you may have the right to:
– Access and receive a copy of personal data we hold.
– Request correction of inaccurate data.
– Request deletion of personal data (subject to retention obligations).
– Object to certain processing (where applicable).
– Withdraw consent (for marketing/SMS communications).
To make a request, contact **info@charlestondockdoctors.com**. We may verify requests before responding and are not required to comply when law allows us to refuse.
10. Children
Our site and services are not directed at children under 13. We do not knowingly collect information from children.
11. International Transfers
We operate in the U.S. and may transfer data to service providers located in other countries. We put safeguards to protect personal information when transfers occur.
12. Changes to This Policy
We may update this policy. We will post the updated policy on our website with an updated “Effective date.” We encourage you to review the policy periodically.
13. Contact
Questions, concerns, or requests:
Email: info@charlestondockdoctors.com
Phone: (843) 224-2653
Address: 1732 Elm Rd, Charleston, SC 29414